San Jose Unified School District: Enhanced Interdeparmental Collaboration

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San José Unified School District (SJUSD) is a large urban school district serving over 32,000 students and employing over 5,000 teachers, administrators, and other staff.  Their intense hiring process – which involves processing over 800 applications each year – caused SJUSD to seek a sophisticated document management system.  Other drivers were needed to improve customer service and conserve floor space.

Optix:  Opportunity

• Cross-platform environment with predominently Macintosh user base
• Manual hiring and rehiring process that involved routing paper files to nearly 20 individuals in multiple departments
• Frequent hiring delays or delayed new hire paychecks due to lost paperwork
• Inability to track down the source of delays or missing paperwork
• Slow response to customer inquiries
• Over 1700 square feet of floor space consumed by paper files

Optix: Optimized

• Fully automated, fully traceable process
• Significant customer service improvements
• Staff can immediately and effortlessly track applicant status
• Need for additional paper file storage space minimized
• Expansion from original application in HR to use by Student Services, Gifted and Talented Education (GATE), and Purchasing departments