Knowledge Management

The term Knowledge Management arose when companies started thinking about their documents as a "corporate knowledge base" - i.e. documents = knowledge. At mindwrap, we prefer to think in terms of a "corporate information base." Documents contain information. Only when this information has been read and digested by humans can it become knowledge.

Several attempts have been made to assist humans in the analysis and digestion of information. In abstract terms, a document management system such as Optix can assist in this effort by helping to organize and present document-based data. And programs certainly exist that can perform targeted analysis on databases and report general trends and graphs. We all think of computers as "getting smarter." They aren't. Today, computers are simply tools we use to get our job done. And until artificial intelligence becomes a commonplace reality, true knowledge will only reside in our heads and not in our silicon tools.